Frequently Asked Questions

First, you need to register an account on our website or using one of the dedicated applications for mobile devices. Next, you need to log in to your account and make a deposit. Finally, you need to pick your lucky numbers and pay for your ticket.

You can pay for the tickets using the funds deposited on your account.

You can deposit funds after logging in and selecting one of the provided payment methods.

You can check the draw results on the website or using one of the dedicated applications for mobile devices.

Winnings up to PEN1,000.00 are automatically paid to your account and you can make a withdrawal using a payment method. Winnings above PEN 1,000.00 may be transferred directly to your account, but it’s possible that you will have to visit the lottery office and confirm your identity before receiving your winning.

We’ll try to contact you, but it’s your duty to pick up your winning. You can receive your winning up to six months since the draw. If you have started the winning pick up procedure during this time, you have 7 more days to pick up your prize.

Yes, you can purchase just one line. Naturally, buying more lines for a draw increases your chance of winning.

You can edit your personal details in My Account / Edit profile tab on the website or using one of the dedicated applications for mobile devices.

No, you can fill just one line, but more lines increase your winning chance.

You can check your transaction history in My Account / My transactions tab on the website or using one of the dedicated applications for mobile devices.

No, the jackpot may be only paid out to the person who bought the ticket, so it is required that your account data matches your ID. Still, we won’t share any personal information publicly if you ask us to do so.

Quick pick feature allows to pick the numbers automatically by our system, fully at random. This is an alternative to picking the numbers by yourself.

You can change your password in My Account / Edit profile tab or use this link in case you have forgotten your password.

You can contact us using the contact form on the website to receive support for any issues you may have.

You can check your tickets anytime in My Account / My tickets tab on the website or using one of the dedicated applications for mobile devices.